Return, Refund & Order Issues Policy

We want you to be completely satisfied with the quality of your order. Because each of our products is made to order specifically for you, our return and exchange process is different from that of a traditional retail store.

Please review the policy below before placing your order.

Made-to-Order Products

All of our products are produced on demand after an order is placed. Because products are made specifically for each customer, we generally do not accept returns or exchanges for buyer's remorse, incorrect size or color selection, or a change of mind.

Please carefully review product descriptions, sizing information, colors, and order details before completing your purchase.

Damaged, Defective, Misprinted, or Incorrect Items

If your product arrives damaged, defective, misprinted, or you receive an incorrect item, we will work to make it right.

Please report the problem within 30 days of receiving your order.

When submitting a claim, please provide:

• Your order number
• A description of the issue
• Clear photographs showing the product and the problem
• Photographs of the packaging or shipping label if relevant

Once the issue has been reviewed and approved, we may provide a replacement or refund, depending on the circumstances.

Please do not mail the defective or incorrect product back unless we specifically instruct you to do so. In most cases, a physical return is not necessary.

Lost Packages

If your order appears to have been lost in transit, please contact us as soon as possible.

Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date.

We will review the shipment and tracking information with our fulfillment provider and/or carrier. If the shipment is confirmed as lost and qualifies for replacement or refund, we will arrange the appropriate resolution.

Wrong Size or Color Ordered

Because our products are made to order, we cannot generally provide free returns, refunds, or exchanges when the size or color selected at checkout was the size or color that was produced and delivered.

Please review the sizing guide and product information carefully before ordering.

If you received a size, color, or product that is different from what you ordered, please contact us. This is considered an order fulfillment issue and may qualify for a free replacement or refund.

Exchanges

We do not offer traditional exchanges for correctly fulfilled products.

If you would like a different size, color, or product after receiving the item you ordered, you may place a new order for the desired item.

If we sent you an incorrect or defective product, please report the issue rather than placing a new order so we can determine the appropriate resolution.

Buyer's Remorse or Change of Mind

Because each item is made specifically for your order, we do not accept returns or issue refunds solely because you changed your mind, no longer want the item, or decided you prefer a different product, size, or color.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover an address error, please contact us immediately. We will make reasonable efforts to correct the address if fulfillment and shipping status allow it, but changes cannot be guaranteed once an order has entered fulfillment or shipment.

If an order is returned because an incorrect or incomplete address was supplied by the customer, additional shipping charges may be required to reship the order.

Order Cancellations and Changes

Because products enter production shortly after an order is submitted, changes and cancellations are not guaranteed.

If you need to cancel or change an order, submit your request as soon as possible after placing the order.

If production has already begun, we may be unable to cancel or modify the order.

Refunds

When a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued. Processing times vary by financial institution.

Shipping charges may not be refundable unless the refund results from a qualifying fulfillment or shipping issue.

Physical Returns

Do not mail products to the business, registered-agent, or other address displayed in our business records.

We do not maintain a retail location or customer return facility at our business address, and merchandise sent there may not be received or processed.

Most qualifying damaged, defective, misprinted, or incorrect-product claims do not require the merchandise to be physically returned.

If a physical return is required for a particular situation, we will provide you with the appropriate return instructions and authorized return address after reviewing your request.

Products should never be mailed to an address without prior authorization from us.

How to Report an Order Issue

If there is a problem with your order, please submit a request through your order/customer account page or contact us at:

info@fatherteam.com

Please include your order number and a description of the issue. For damaged, defective, misprinted, or incorrect items, please include clear photographs whenever possible.

We will review your request and provide instructions regarding the appropriate resolution.

Questions

If you have questions about this policy or your order, please contact us before returning or disposing of any product.

We appreciate your business and want to ensure that genuine production, fulfillment, and shipping problems are resolved as quickly and conveniently as possible.